I am a Service Delivery Manager with 20 years of experience in the cargo industry.
My career started in my young years as a receptionist of a Cargo Airline GSA in my country of origin and since then I fell in love with this industry. With the time and thanks to my curiosity and willingness to learn, I was transferred to the sales and reservations department. After some time, I got interested in customs procedures and Cargo Handling so I started to work on both sides: Sales and Cargo Handling. And that is only the beginning of the story…
The so many years of challenging and, most of them, great moments made me the passionate person I am now, and I would be more than happy to share experiences and knowledge with people interested in this great world.
More than 15 years
Becoming a board member, Contributing to workshops, Taking part in working groups
Management & leadership, Sales & commercial, Network planning & development, Communication & marketing, Learning & development, Customs & trade facilitation, Cargo operations, Diversity & inclusion
Industry, Airline, Airport, Ground Handler, IT solution provider