Personal profile: Business leader with +20 year experience at medium to large (multi)national organizations.
Drives change focusing on progress and growth by operational excellence and customer experience.
Translates organizational purpose and strategy into clear business goals and pragmatic implementation.
A team player, combining creative and strategic thinking with an entrepreneurial can-do mindset and hands-on approach.
Energetic, result driven, inspirational people manager using an inclusive leadership style to attract and develop talents, build and engage diverse teams to ‘get things done’ and drive results that bring value and are sustainable.
Areas of experience: sales, pricing & revenue management, marketing, CX, customer service, product development, business transformation, BPO and operational management.
My profile includes experience in health care, travel and tourism, contact center industry and airline (commercial, air cargo and engineering & maintenance).
More than 15 years
Management & leadership, Learning & development, Transformation & innovation, Automation, Special cargo, Diversity & inclusion